|
|
Ordering
Policy
We accept major credit cards (Discover, Visa, MasterCard, American Express),
personal checks, money orders or bank drafts. If you want to pay by personal check, your order will be shipped
out after the check clears the bank (usually 5 working days).
After the purchase, you will be notified of shipping status, usually within 24
hours.
To order our gemstones, talismans or jewelry, see each gem inventory page,
located in the
upper navigation bar.
In each page, you will find many gemstones/planetary talismans and one-of-a-kind
jewelry for sale.
Below each product, an "order now" button is provided, for easy credit card purchase. By clicking on that button, you will be transferred
to our 100% secure SSL, encrypted, order form. Note that we use the highest level of security available while you are on our secure
order form, and the lock icon on the web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as
an indication of secure and protected environment. In
addition, the information that you submit are encrypted to achieve inexpugnable
security!
For international orders with no credit card, an
electronic wire transfer is the optimal method. Just
e-mail
us if you want this option.
Unconditional guarantee, no question asked!
Important:
If for some reasons, you wish to make a return on
loose stones or already made jewelry, you can send back
within
7 business days after the item(s) has reached you.
You will receive
100% refund less shipping charges,
no questions asked. Items that are
not in their original conditions, altered, damaged, worn or switched will not be
refunded. We are strict about this point.
Important: All
returns must be notified to us by phone or
e-mail
prior sending back. We will
provide you with a return #. This will help us to make the particular item(s) available to other customers.
If returns do not honor the 7 days, inspection period,
the sale is considered final. If you need a couple of days
more to decide, that is fine, but please let us know. The customer assumes
his/her own responsibility in sending back by any major carrier in proper secure
and sturdy packaging (for FedEx and UPS use medium boxes and for USPS use their
boxes as well), and most off all, they need to be insured for full value
and sent in timely manner.
Important:
For
international returns on loose gems paid
through wire transfer, we reserve the right to refund your money minus SH
charges and the cost of $80 to wire back the refund.
For international returns on loose gems paid through credit card, we reserve the
right to charge 10% for restocking and credit card fees.
Important:
Loose gems that were ordered to be set in
pendants /rings as per a customer's choice, are not refundable-returnable at any
time! In other words, we usually ship out the loose stones for approval. If somebody wish
to have a stone set, either ring or pendant, without
seeing it in real life, once the exact work is done, the item is not
returnable/refundable at any time. This help us to keep
prices low and improve quality.
Important: We carry a large inventory that changes continuously.
If you see a gem/ talisman/ jewel in our online catalog that appeals to you, you
are welcome anytime to purchase it. In some cases, that same item can be on hold or sold,
without any indication. No charge whatsoever will be made in that instance. You
will receive an email stating the status of that particular item and we will promptly advise you for
alternatives.
Fraudulent Purchase Policy:
All fraudulent orders
will be canceled and reported to FBI without hesitation. The
practice of fraud is strictly prohibited and due to the seriousness
of the nature of this practice, We will
take necessary legal measures in order to protect
legal customers and the company's rights and privacy.
Privacy: We feel that people information are strictly private, and we
as a business, take every precaution to protect our users' information and privacy.
Both email addresses and customers information are protected both online and off-line at all times
and are NOT shared with a third party of any kind..
|
USA.
199