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The Planetary Gems Co. Ordering
Policies
Here are the
guidelines to order from The Planetary Gems Co.
Payments: We accept major credit cards through our secure & encrypted web order
form, or personal checks, money orders, wire transfers, and PayPal,
which is at the moment the preferred, on-line payment method . If you want to pay by personal check, your order will be shipped
out after the check clears the bank (usually 5 working days).
If you prefer to pay by Paypal,
email us.
There is no direct PayPal link for the items
listed, so just email us, telling which item you are interested in, and we will send you a PayPal invoice for the item(s) in question.
Shipping fully insured:
($8-$12) US
post office, insured,
3 days delivery within continental US. For orders up to $300;
($20-$35)
FedEx 2nd day air.
Cost will depend on the insurance value. Best value for orders over $300.
Insurable to any amount;
($40-$55)
FedEx next day air.
Cost will depend on the insurance value.
When item is needed next day.
Insurable to any amount;
($45-$75)
International orders:
FedEx, 2-4
business
days
to major, worldwide destinations. Cost will depends on the insurance value and destination.
Receiver may be
subjected to country custom duties;
However, We
declare always a very, very low amount, so you will not pay custom
taxes.
Shipping Notifications:
After the purchase, you will be notified of shipping status, usually within 24
hours.
Return
Notifications: If, in the rare
event, you do not like an item, a loose gemstone or an already
made, listed jewelry, and you wish to return it, you must
notify us by phone or
e-mail
prior sending back. We will
provide you with a return #. The customer assumes his/her
own responsibility in sending back by any major carrier in proper
secure and sturdy, insured for full value, packaging.
Returns:
If for some reasons, you wish to make a return on
loose stones or already made, listed jewelry, you can send back
within
10 days after the item(s) has reached you. You
will receive 100% refund on stone's price less SH
(shipping charges),
no questions asked. Returned items that are
not in their card boxes, gem boxes,
ring or pendant boxes, altered, damaged, worn or switched, will not be
refunded. Custom jewelry approved by the customer, are not
returnable or refundable at anytime.
After
the 10 days, inspection period,
the sale is considered final. If you need few more extra
days to decide, that is fine, but it will need to be communicated to
us.
Custom Jewelry Terms: Astrological, Jyotish jewels
or regular jewelry that were ordered to be set in
custom pendants or
rings or other as per a customer's choice after
advices and communication with us, are not refundable. In other words, we usually ship out the loose stones for approval. If somebody wish
to have a stone set, either custom ring or pendant, without
seeing it in real life, once the exact work is done, the item is not
refundable/returnable at any time. This help us to keep
prices low and improve quality. If this note serves you well, we never had any
dissatisfied customers returning anything on the final product since we started our
business.
For international orders with no credit card, an
electronic wire transfer or PayPal are the optimal method. Just
e-mail
us if you want these option.
During Seasonal sales, the discounted sale price is
for check/money orders only if in US and for bank wire transfer if international.
We accept layaways. A 10% down payment is requested, then the item(s) can be
paid off in 2 months max, or upon agreement with the buyer. A check/money order/wire
transfer is preferred with this option (no credit cards).
Custom Jewelry Designs Copyrights:
We usually like, due
to copyright reasons, to craft our own designs and not other' people
designs.
International Returns:
For
international returns
on
loose stones or already made, listed jewelry paid
through wire transfer, we reserve the right to refund your money minus SH
charges and the cost of $80 to wire back the refund.
For international returns on loose gems paid through credit card or Paypal, we reserve the
right to charge 10% for restocking and credit card fees. If this note can serve
you well, we did not have any returns in ages.
~Reserved~
Items: We carry a large inventory that changes continuously.
If you see a gem/ talisman/ jewel in our online catalog that appeals to you, you
are welcome anytime to purchase it through the ~buy now~
button. In some cases, that same item can be
~Reserved~ or sold,
without any indication. No charge whatsoever will be made in that instance. You
will receive an email stating the status of that particular item and we
might advise you for
alternatives.
Fraudulent Purchase Policy:
All fraudulent orders
will be canceled, noted and reported to
the FBI without hesitation. The
practice of fraud is strictly prohibited and due to the seriousness
of the nature of this practice, We will
take necessary legal measures in order to protect
legal customers and the company's rights and privacy.
We will track you down regardless the location & status of your being.
Privacy: We feel that people information are strictly private, and we
as a business, take every precaution to protect our users' information and privacy.
Both email addresses and customers information are protected both online and off-line at all times
and are NOT shared with a third party of any kind.
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